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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Timothy Yarbrough

October 16, 2026

5  out of  5
rating by Timothy Yarbrough
"Jeff had great communication with everything regarding our policies and was very helpful and friendly!"
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Brad Penner

October 5, 2026

5  out of  5
rating by Brad Penner
"Everyone at Rob's agency has been thorough and super helpful. Communication on a transfer of policies was superb and we couldn't be happier with the service."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Trevor Warnke

September 30, 2026

5  out of  5
rating by Trevor Warnke
"Jeff was great. Took care of all the details I needed, gave me a great price."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chino Valley to know you had such a great experience with us. Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chino Valley to know you had such a great experience with us. "
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Emily Montano

September 30, 2026

5  out of  5
rating by Emily Montano
"I had a very good experience.
my family has always had this insurance! Heather is my favorite she’s super sweet"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Seth Dilley

September 27, 2026

5  out of  5
rating by Seth Dilley
"Very helpful with learning about life insurance and helping me get set up on sunday when there typically closed but ms heather mendez was very helpful coming in on her day off thank you heather."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Chino Valley. "
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michaela gray

September 27, 2026

5  out of  5
rating by michaela gray
"Office staff is always supper nice and helpful with what I need"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chino Valley to know you had such a great experience with us. "
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priscila mendez

September 19, 2026

5  out of  5
rating by priscila mendez
"The customer service is excellent, and everyone has been friendly, helpful, and easy to work with. I have had my auto insurance there for several years and have always been happy with the rates. Speaking to Heather, she mentioned the agent was a financial advisor and set me up an appointment with Rob and we discussed different investment options for my future. I highly recommend this office!"
We responded:
"Thank you for the 5-star review of Rob Short’s team - we really appreciate your kind words! "
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Taylor & Jeremy McClellan

September 18, 2026

5  out of  5
rating by Taylor & Jeremy McClellan
"Excellent customer service from Jeff Nordyke! Great prices and happy to be a part of State Farm!"
We responded:
"Thank you so much for the 5 stars, Taylor! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Mark Santy

September 11, 2026

5  out of  5
rating by Mark Santy
"My wife and i own the 16th best Bed and Breakfast in the country and have been upgrading lots of things. We recently got our liquor license and needed liquor liability coverage. After poking around on the internet (cuz google said State Farm did not provide this coverage) I thought I would at least call my agent for a recommendation (Rob Short and Bryan Sebring) and low and behold they said they just started to offer this coverage. - 24 hours and a few questions later, I was covered and the annual cost was fantastic!!!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Tammy Hernandez Salazar

September 2, 2026

5  out of  5
rating by Tammy Hernandez Salazar
"Heather Mendez was incredibly sweet, patient, and helpful! She answered all my questions and explained everything to me in a clear, concise manner. I left with no questions and feeling incredibly satisfied and confident with the insurance plan I got."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chino Valley to know you had such a great experience with us. "
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Lynn Stoppe

August 20, 2026

5  out of  5
rating by Lynn Stoppe
"Rob Short and his team offer great personal care and customer service."
We responded:
"Thanks so much for the amazing review, Lynn! We really appreciate your support here in Chino Valley. Just reach out anytime if you need us - we’re here for you. "
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Kristy Betlan

August 9, 2026

5  out of  5
rating by Kristy Betlan
"Not only did we ultimately save money by switching to State Farm, but they explained everything in detail with the cost and coverage comparisons with our old insurance, making sure we were really making the best decision for us. Thank you for your attention to detail, friendly atmosphere, and double thank you for your hospitality while in the office ironing out those important details."
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Lisa Andersen

August 4, 2026

5  out of  5
rating by Lisa Andersen
"Heather and Gene have both been wonderful to work with when it comes to our homeowner and auto policies. They are so friendly and efficient whenever we have needed their assistance. Even though we have moved to a different area in the state we have stayed with their services because we think they are that great! Thank you, Heather and Gene! If we could give you more than 5-Stars on this review, we would!"
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Chase Miller

July 27, 2026

5  out of  5
rating by Chase Miller
"Gene is the man!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Copper State Junk Removal & Hauling

July 27, 2026

5  out of  5
rating by Copper State Junk Removal & Hauling
"Rob and his team are the best there is in the Quad Cities. He helped us get the best rates and his customer service is second to none! We would highly recommend Rob Short State Farm Insurance to everyone!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chino Valley to know you had such a great experience with us. "
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Clark Nordyke

July 25, 2026

5  out of  5
rating by Clark Nordyke
"I am getting married soon and wanted to add another vehicle to my policy. The representative at this establishment helped me set up a new auto insurance policy, as well as a policy for life and renters insurance at an amazing rate. He was extremely helpful, and I received excellent customer service."
We responded:
"Thanks so much for the amazing review, Clark! We really appreciate your support here in Chino Valley. Just reach out anytime if you need us - we’re here for you. "
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Kory Mckinley

July 24, 2026

5  out of  5
rating by Kory Mckinley
"Rob Short is always very helpful.Patiant and knows his business. Im kinda a pain in the ass and he helps me with all my insurance needs. Good job Rob"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Walt

July 22, 2026

5  out of  5
rating by Walt
"Jeff, not Jake😂, helped with auto and home insurance. He was very professional and helpful. Got us better coverage for less money. Highly recommended."
We responded:
"Thanks for the review! Jeff is amazing and more need to know that! "
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Jennifer Navarro

June 24, 2026

5  out of  5
rating by Jennifer Navarro
"The best customer service , and such nice people. Heather Mendez spent ample time with me to explain in detail and help me to understand my new policy information. I highly recommend State Farm and Heather Mendez in Chino Valley,AZ."
We responded:
"Thank you for the review! Heather is top notch!
"
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Cathrine Beaunae

June 15, 2026

5  out of  5
rating by Cathrine Beaunae
"Heather Mendez, the account representative, is an excellent person to work with. Not only was she kind and friendly, but she was also very professional and efficient when helping me switch my car insurance from a different insurance provider in Montana. There was no lag time in the transfer process and, hence, no penalty fees from ADOT! 👏👏👏👏👏"
We responded:
"Thanks for the review! "
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Karen Breightmyer

June 5, 2026

5  out of  5
rating by Karen Breightmyer
"The representative we spoke with was so quick to respond to our need. He was professional and knowledgeable."
We responded:
"Thanks for your review...so happy we could help! "
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Mireya N

June 5, 2026

5  out of  5
rating by Mireya N
"Heather M. was the best! She gave me options with the best quotes they offer! She made it super quick and easy! Very detailed and professional! Thank you for all your help!"
We responded:
"Thank you for the review and we agree...Heather is the best!
"
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Patrick M

April 2, 2026

5  out of  5
rating by Patrick M
"Rob Short was awesome to work with! He made the insurance process easy, clear, simple, and stress-free. He is incredibly knowledgable and he was able to answer all the questions I had. I also appreciate how he genuinely cares about his clients and getting them just the right coverage.
Highly recommend working with Rob!!"
We responded:
"Patrick, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Rob Short’s Team—we are always here to help!"